Sometimes in our lives, we simply do not know what to say and that’s ok. I think we need to avoid saying something like ” I know how you feel or I understand what you are going through?” The reality is that none of us truly know what someone else is going through because often the person you are speaking to doesn’t understand what they are going through either. There is nothing wrong with expressing to someone that you truly don’t understand. You can be empathic, loving, and caring, and often that can be enough. I think it is also important that they may be more emotional than would you think but they can be dealing with issues that they had thought about in theory but now are facing the reality of it and that can be a very lonely place for them.